Shipping policy

Welcome to the Urbafor Solutions website! We are delighted that you have chosen to shop with us. We would like to inform you about our parcel shipping policy so that you know what to expect when placing your order.

1. Order processing

As a small company, we strive to process your orders quickly and efficiently. However, please note that all our shipments are subject to stock availability.

2. Stock availability

We make every effort to keep our inventory up to date at all times. If an item you have ordered is not in stock, we will contact you as soon as possible to discuss the options available, including cancellation of the order, refund or waiting for the product to become available.

3. Shipping times

Once your order has been processed and we have confirmed the availability of the items, we will endeavour to dispatch it as quickly as possible, endeavouring to respect the shipping times selected during the purchase process on the website. Please note that shipping times may vary according to destination, carrier and other factors beyond our control. We will always provide you with an estimated shipping time when you confirm your order.

4. Order tracking

Once your order has been dispatched, you will receive a tracking number by e-mail, allowing you to follow the progress of your parcel until it is delivered.

5. Shipping costs

Shipping costs are calculated according to weight, package size and destination. You can estimate shipping costs before finalizing your order in the shopping cart.

6. Shipping Questions

If you have any questions about your shipment or require further assistance, please do not hesitate to contact us at [email protected]. We’re here to help.

Thank you for your understanding and support as an Urbafor Solutions customer. We strive to offer you the best possible shopping experience, despite our small size, and we appreciate your trust in us.

Your satisfaction is our priority, and we look forward to serving you.

Best regards,

The team at Urbafor Solutions Inc.