Terms and conditions of sale

1. Introduction

These General Terms and Conditions (hereinafter “GTC”) govern the contractual relationship between Urbafor Solutions (hereinafter “Urbafor”) and any user of our website (hereinafter “the customer” or “you”). By making a purchase on our website, you accept these terms and conditions in their entirety.

2. Orders and Products

2.1. Orders: All orders placed on our website are subject to our acceptance. We reserve the right to refuse an order for any reason whatsoever.

2.2. Availability: The products we offer are subject to availability. If a product ordered is unavailable, we will inform you and discuss the options available, including cancelling the order or waiting for the product to become available.

3. Prices and payment

3.1. Prices: Product prices are displayed on our website and are subject to change without notice.

3.2. Payment : Payments are processed via secure payment methods. You agree to pay the full price of the order, including any applicable shipping charges.

3.3. For orders of more than 2 items, please contact Urbafor by e-mail before proceeding with the online purchase of the items in order to validate product availability.

4. Returns and Refunds Policy

4.1. Right of withdrawal

4.1.1. You have the right to return a product purchased from our website within 30 days of receipt of your order, subject to the specific conditions set out below.

4.2. Return conditions

4.2.1. The product must be returned in its original, unused, undamaged condition, with all labels and original packaging.

4.2.2. Personalized or modified products cannot be returned except in the case of defect or non-conformity.

4.3. Return procedure

4.3.1. To initiate a return, please contact us at [email protected].

4.3.2. Pack the product carefully in its original packaging, include a copy of the invoice or purchase order, and clearly indicate the return authorization number on the packaging.

4.3.3. Return shipping costs are at the customer’s expense, except in the case of a defective product or non-conformity.

4.4. Inspection and Return Approval

4.4.1. Once we have received the returned product, we will inspect it to ensure that it meets the return conditions set out above.

4.4.2. If the product is accepted for return, we will refund or exchange it as soon as possible.

4.4.3. If the product does not meet the return conditions, we will contact you to discuss the options available.

4.5. Refunds

4.5.1. Refunds will be made by the same method of payment used at the time of purchase, unless otherwise agreed.

4.5.2. Refunds will be issued within 10 business days of return approval. Bank processing times may vary.

4.6. Defective or Non-Conforming Products

4.6.1. If you receive a defective or non-conforming product, please contact us within 7 days of receipt of the order. We will cover the return shipping costs and offer you a full refund or product replacement.

4.7. Contact

If you have any questions or concerns regarding our return and refund policy, please contact us at [email protected].

By making a purchase from our website, you agree to our return and refund policy as described above.

5. Intellectual Property

All content on our website, including text, images, logos and trademarks, is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use these contents without our written authorization.

6. Privacy

We respect your privacy. See our privacy policy for more information on the collection, use and protection of your personal data.

7. Applicable Law and Jurisdiction

These GTC are governed by the laws in force in Canada. In the event of a dispute, the courts of this jurisdiction shall have exclusive jurisdiction.

8. Modification of the GTC

We reserve the right to modify these GTC at any time. Any changes will be published on our website. It is your responsibility to check the T&Cs regularly for changes.

9. Contact

If you have any questions or concerns regarding these T&Cs, please contact us at [email protected].

By making a purchase on our website, you confirm that you have read, understood and accepted these terms and conditions.