Privacy policy
Objective
This policy applies to all processing of personal data carried out by Urbafor and aims to inform the user about how Urbafor processes personal data (including details of the type of personal data collected and the purpose of the processing) and about the user’s rights in relation to their personal data.
Contact – How can I get in touch?
In the event of any questions concerning the privacy policy, the user may contact Urbafor by the following means:
The head office is located at : 220-20 Allée de Hambourg, Gatineau, QC, J9J 4K3
The contact telephone number is: 8192306140
The user may establish direct and effective communication with Urbafor in writing by addressing a communication to the address indicated or by sending an e-mail to: [email protected]. In addition, the details of the party responsible for processing your personal data are given below:
– Name: Urbafor Solutions Inc.
– Responsible person : Cédric (Owner)
– Address: 220-20 Allée de Hambourg, Gatineau, QC, J9J 4K3
– E-mail: [email protected]
Identification of processing – How do we collect personal data?
In accordance with current regulations on the protection of personal data, in particular Quebec’s Act 25 on the protection of personal information, Urbafor collects personal data in its possession when the user :
(i). Fills out the forms on https://urbaforsolutions.com (“Site”);
(ii). Subscribe to our newsletter;
(iii). Responds to a survey or fills out an online form;
(iv). Fills in a printed form;
(v). Send an e-mail or make a phone call, which are then loaded into the corresponding forms;
Personal data collected – What personal data do we collect?
Urbafor collects information when a user visits our website, primarily by completing registration forms.
The following data is collected:
As a general rule, where personal data is required to use a service or access certain content, its provision will not be compulsory, except in cases where it is specifically indicated that the data is required for the provision of the service. In this case, the user may freely choose not to register and/or not to contract the services.
The user declares and guarantees that all data provided by him/her is true and accurate and undertakes to keep it up to date. Changes can be communicated to the Data Protection Officer or to the address indicated in paragraph 2 above.
Similarly, the user acknowledges that the data required by Urbafor are necessary, adequate and not excessive to achieve the purposes expressed in paragraph 5 above, which would be impossible to achieve if such data were not provided.
Any false or inaccurate statements resulting from the information and data provided, as well as any damage that such information may cause, will be the responsibility of the user.
Purpose – What is the purpose of the personal data we collect?
The personal data requested from the user will be used for the following purposes:
- In the event of a contract for services offered on the site, to create and maintain the commercial relationship and to carry out the activities and provide the services of Urbafor (including, without limitation, the management, administration, provision and improvement of services).
- Send newsletters, as well as commercial communications, promotions and/or advertising from Urbafor, either occasionally or periodically. Accordingly, the email address that the user provides when completing the form on the site may be used to send information and updates on the request for services, as well as news about Urbafor (either occasionally or periodically), updates, information on related products or services, among others. This processing is based on our legitimate interest in promoting our products and services.
- Conduct a survey or organize a contest.
- Personalize the user experience, increasing our ability to meet their needs.
- To improve Urbafor’s site and service offering, based on Urbafor’s legitimate interest in constantly improving its products and services.
- Process transactions and comply with legal obligations to which Urbafor is subject, such as tax obligations. Data subject to processing will not be used for purposes other than those mentioned above and which motivated their collection. Notwithstanding the above, it is specified that the data recorded may be used, in addition to the purposes for which they were expressly collected, for statistical, incident management or market research purposes. However, should personal data be processed for purposes other than those initially specified at the time of collection, a compatibility analysis will be carried out by Urbafor in accordance with applicable regulations. Processing will only be authorized if the original purpose is compatible with the new purpose or authorized in accordance with an independent legal basis. In such cases, the user will be informed of any changes in purpose or legal justification for processing his or her data. Users are reminded that they may oppose the sending of commercial communications (unsubscribe) and no longer receive e-mails from Urbafor, by informing Urbafor in a reliable manner, which will proceed with the interruption as soon as possible after receiving such communication. This can be done by sending an e-mail to the address indicated in section 2 above, by sending a letter to the address indicated in section 2 above, or by directly following the unsubscribe instructions detailed at the end of each Urbafor e-mail.
How do we use your information?
We will use the information we collect for the following purposes:
User account creation
Customer feedback
Customer order management
Support
Administration information
User account management
Payment processing : Stripe
If we want to use your information for other purposes, we will ask for your consent and will only use your information where you have given your consent and only for the purpose(s) for which you have given your consent, unless we are required to do otherwise by law.
We will keep your personal information with us indefinitely after user accounts are no longer active or for as long as necessary to fulfill the purposes for which it was collected, as set forth in this Privacy Policy.
Consent
By providing personal data to Urbafor, the user declares that he/she fully and unreservedly accepts their processing by Urbafor. The user hereby gives his free, express and informed consent to Urbafor to use the data collected for the purposes indicated in section 5 above, as well as their incorporation into an Urbafor database.
Urbafor processes the legitimate user’s data by : (i) the conclusion of a service contract with Urbafor by the user, in accordance with the terms and conditions which are made available to the user at the end of the completion of the service request form (prior to any hiring) and which the user (after having read them), and if he/she agrees, can accept by ticking the box which has been included for this purpose; and (ii) the free, informed and unequivocal consent of the user, given after reviewing this privacy policy where Urbafor informs the processing it will carry out with your data, and if you agree, by checking the box that has been included to this effect in the service request form. The processing of data that is not covered by one of the legal bases indicated above, will be carried out if Urbafor deems it necessary to protect a legitimate interest and only if they do not infringe the fundamental rights and freedoms of the user.
Expiration – How long do we keep them?
Data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes detailed in section 5 above. In particular, personal data will be kept for as long as the business relationship is in force (and insofar as the user has not previously requested their deletion) and for the period during which obligations, compensation and/or liability may arise in connection with the business relationship or for the services provided. Urbafor informs that it will retain the information essential to identify the origin of the stored data for the duration of the customer relationship with Urbafor and/or the revocation of the user’s consent in accordance with the information contained in section 5 of this Privacy Policy and/or the duration required by applicable law.
Confidentiality / Assignment / International transfer – Do we disclose data to third parties?
Urbafor will keep the personal data collected private and confidential and will not use it for purposes other than those set out in section 5 above. Urbafor requires the signing of confidentiality and personal data processing agreements by its employees and third parties who provide services that access the contents of the databases (or include such obligations in the service agreements it signs with such providers as indicated in the following paragraph).
The user’s personal data collected by Urbafor will not be transferred, sold, exchanged, transmitted and/or communicated to third parties outside Urbafor without the user’s consent, unless required by law and/or for the purpose of providing services to the user. This does not include certain employees and service providers who enable Urbafor to maintain the site in operation, to comply with the purposes set out in section 5 above and/or to provide services to the user, who have assumed the obligation to maintain the confidentiality of the data provided and undertake to comply with the applicable regulations on the protection of personal data, at the time of employment. Contracts with service providers stipulate the objective, scope, content, duration, nature and purpose of data processing, the type of personal data, the categories of data owners and the obligations and responsibilities of Urbafor and contracted third parties.
In particular: Urbafor may share the personal information provided with Urbafor’s controlling companies, subsidiaries, affiliates, related companies and/or intermediaries.
Urbafor may share certain personal information provided by the user internally within Urbafor, with certain departments, such as administration, marketing or IT.
In some cases, Urbafor transfers personal data on the basis of a legitimate interest and the economic and technical advantages associated with the use of specialized providers such as social networks. Urbafor also uses social networks, such as Facebook or Instagram, and may integrate features of these networks into its services. Users can only use these social networks if they are registered and have accessed the corresponding social network with their user. These social networks have their own privacy policies and terms and conditions, over which Urbafor has no interference or control.
Finally, the user should be aware that Urbafor may (and Urbafor reserves the right to) disclose his or her information in the following cases: (i) if required by a judicial or administrative authority ; (ii) if necessary to exercise your rights under Urbafor’s Terms and Conditions and this Privacy Policy; (iii) if necessary to comply with the law ; (iv) whether such data could be useful for the protection of third parties’ rights; (v) when necessary to protect the rights, property or safety of Urbafor, its controllers, subsidiaries, affiliates, officers, employees, users or the general public; and (vi) where there are well-founded reasons relating to public safety, national defence or public health.
Security – How do we ensure data security?
Urbafor declares its intention to adopt the technical and organizational measures necessary to guarantee the security, integrity and confidentiality of data in accordance with the provisions of Law 25 in order to prevent their alteration, loss, consultation or unauthorized processing.
Urbafor does not guarantee absolute privacy in the use of the site, as it cannot be excluded that unauthorized third parties may gain knowledge of it. The user acknowledges that existing technical security measures are not impenetrable and that even with the adoption of all reasonable security precautions, it is possible to suffer manipulation, destruction and/or loss of information. In the event of the detection of a security incident involving a significant risk for the owner of the data, this event will be communicated without delay to the competent supervisory authority, together with the corrective and palliative measures implemented and/or to be implemented.
Urbafor is not responsible for the loss or deletion of data by users. Similarly, Urbafor accepts no responsibility for any damage caused by computer viruses.
Finally, users must also take steps to protect their information. Urbafor insists that you take every precaution to protect your personal information when you are on the Internet. At the very least, you should change your password periodically, using a combination of letters and numbers, and make sure you’re using a secure browser.
Data owner’s rights and procedures for responding to their exercise – What rights do I have as a data owner?
The user who owns the data may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion concerning his personal data, in accordance with the provisions of Law 25. These rights may be exercised by the user him/herself by e-mail to [email protected], or by written communication to the Data Protection Officer, or by any of the means provided for by the applicable regulations mentioned above. Urbafor may request the data necessary to validate the identification of the data owner.
The deletion of certain data will not be carried out where it could cause damage to the rights or legitimate interests of third parties, or where there is a legal obligation to retain the data.
Training – Do we train ourselves?
Urbafor staff whose duties involve the processing of personal data are trained to ensure the best possible protection of personal data and the rights of their holders.
Third-party links – Does our Site contain links to other sites?
The site may contain links to third-party sites, with or without advertising content, whose privacy policies are foreign to Urbafor. The linked sites are not related to Urbafor and their existence does not imply any suggestion, invitation or recommendation to visit the destination sites or any link or association between Urbafor and these sites. Urbafor is not responsible or liable for the content, use and activities of these linked sites, nor for any damages, actual or potential, material or moral, direct or indirect, suffered by users and derived from the information contained in these sites or from the relationship that users may establish with third parties whose services have been published on the site. Nevertheless, any comments on these linked sites will be useful to Urbafor in order to improve services and/or guarantee the integrity of the site. Urbafor undertakes to do everything possible to prevent the existence on its site of links to sites with illegal content.
Cookies – Do we use cookies?
When users enter the site, Urbafor may store information on their computer in the form of a “cookie” or similar file. The site uses cookies to (i) monitor advertising, (ii) collect data on site traffic, and (iii) to improve the user experience when using the site.
The user must be aware that in order to browse the site, it is not necessary for the user to authorize the installation of cookies sent by the site. This may only be required for certain services. Users may delete cookies from their hard disk, prevent access to their computer either through their browser or by selecting the appropriate option when asked if they wish to use cookies for these purposes and in accordance with Urbafor’s cookie policy.
Cookies are information files that the site or the provider of certain site services transfers to the hard disk of the user’s computer via the browser program. Cookies in themselves cannot personally identify the user (although they may contain the user’s IP address), but they do enable us to recognize the user’s browser and to capture and store certain data (the user’s operating system, the domain name of the website from which the site was linked, among others). Urbafor reserves the right to contract the services of third parties to analyze and understand site users, who may not use the information collected for any purpose other than to improve Urbafor’s services.
Approval
Use of the site by the user implies full knowledge and approval of Urbafor’s privacy policy and Urbafor’s general terms and conditions, where applicable. Likewise, the user accepts Urbafor’s privacy policy and general terms and conditions by completing the service request.
Modifications – Is this the latest version?
This is the current version of Urbafor’s privacy policy, updated on September 20, 2023.
Urbafor may modify this privacy policy at any time without notice. These modifications will be effective as of their publication on the site or when they are communicated to users by any means, whichever occurs first. The user must keep abreast of the terms included here by periodically entering them.
Appointment of a Data Protection Officer
Urbafor has appointed a delegate to apply and monitor this privacy policy. This delegate can be contacted by the following means:
Email : [email protected]
Telephone: 8192306140